We won the HP Customer Service Excellence Awards 2024

27. 02. 2024

XANADU received the prestigious HP Customer Service Excellence 2024 award, which HP gives to its partners for providing superior customer service.

HP Customer Service Excellence 2024 is a program that evaluates and rewards service partners through sales channels for their excellent quality of customer care. This initiative helps partners track and achieve service excellence through earning HP Customer Service Excellence badges. The number of earned badges is the criteria for receiving the HP CSEA 2024 certificate.

We are really happy to earn this reward. Unlike a number of other awards that manufacturers usually give for business results, this one is dependent on customer satisfaction with the quality of care provided. In addition, the HP Customer Service Excellence Awards 2024 comes at the time when we can see a short-sighted trend of preferring price or speed of the service over quality, so we are all the more pleased that our customers percieve the level of care we provide to them. High quality of service and professional approach are our long-term priorities, part of our corporate strategy, and this award proves that we are going in the right direction and motivates us to not give up in our efforts. The award belongs above all to my colleagues from the service teams and service units, who take exemplary care of our customers every day.” said Tomáš Netolicky, director of XANADU.